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SKM Software Help Desk sign in Advanced New ticket Ideas forum Login Sales General Sales (3 articles) Applying SKM Mobile App Promo Code in Apple’s App Store Friday, February 4, 2022 Mobile App & MySKM Cloud Frequently Asked Questions Updated: Wednesday, February 28, 2024 Updating SKM Hardware Key when Purchasing Upgrades Updated: Thursday, April 30, 2020 View all Library Model Request General Library Question (3 articles) Error: Unable to paste devices because the library is read only Updated: Wednesday, July 27, 2016 Merging Libraries Updated: Thursday, December 12, 2019 Demand Load Library - Add Rows Updated: Tuesday, December 8, 2015 demandload demandloadlibrary ansi.dld iec.dld View all Technical Support General Support (31 articles) PTW Hotkeys/Keyboard Shortcuts Updated: Wednesday, January 31, 2024 ptw key shortcuts hotkey Using SKM PTW on Apple/Mac Hardware Updated: Wednesday, October 25, 2023 How to obtain the sequence impedances from the Z matrix Tuesday, August 15, 2017 matrix z matrix cable impedance impedance Mapped network drives do not appear within PTW Tuesday, March 14, 2017 Reliability: Question Alternative Supply” check box Function Wednesday, November 9, 2016 View all Oneline & User Interface (24 articles) Destroying Component Base vs Scenario Updated: Monday, November 21, 2022 How to Change Datablock and Name Tag Default Position Thursday, February 27, 2020 datablock name default position tag nametag Decimal places on Datablocks Friday, December 22, 2017 Error: Unnamed file not found Updated: Tuesday, November 14, 2017 unnamed file shared drive How can I increase component name font size in a oneline drawing? Updated: Friday, July 8, 2016 View all License Key Issues (27 articles) PTW FlexLM Not Finding License File When Starting Software Tuesday, December 6, 2022 mdaxbbwc lmtools license file not found HW DL Not Opening PTW, Running as Admin Prompts V2C Error: Required XML Tags Not Found Thursday, November 10, 2022 hw dl v2c error required xml tags not found FlexLM License server stops after user closes PTW Friday, February 11, 2022 flexlm lmgrd Starting PTW shows a Blank Error Message Updated: Tuesday, April 18, 2023 blank error message flexlm HW HL Not Loading PTW. Updated: Wednesday, February 1, 2023 hw hl ptw not loading haspvlib_45805.dll View all Downloading/Installing Software (15 articles) PTW Error - "Code Execution cannot proceed" Friday, February 11, 2022 common.dll code execution Upgrading to PTW Version 8.0 from V7.0 or earlier Updated: Thursday, November 10, 2016 Error -7001 (Solution) Error: Access is denied (0x5) Updated: Tuesday, June 28, 2016 Universal Local Host IP address (127.0.0.1) Updated: Friday, January 15, 2016 View all Printing (9 articles) Printed Files Showing Blank or Black Image Instead of Desired Picture Updated: Wednesday, March 24, 2021 label custom print preview blank black picture logo Form Print does not take up entire One-line Area Updated: Tuesday, December 10, 2019 Error Message: Error 5 when Installing SKMPDF Tuesday, September 18, 2018 Group Print button nullified Monday, October 2, 2017 SKM with Brady Printer BBP33/35/37 (Printing Instruction) Updated: Thursday, July 12, 2018 View all Reports (13 articles) Unable to Link PTW Database with Crystal Report 2016 (Database Vendor Code -1203) Updated: Thursday, April 2, 2020 Failed to retrieve data from the database. Details: [Database Vendor Code: 5003] Thursday, September 19, 2019 crystal report vendor code 5003 failed to retrieve data from database How to Link Crystal Report 2016 to PTW Database Updated: Friday, July 12, 2019 Excel - Protected View. Office has detecetd a problem with this file. Friday, April 12, 2019 Opening any text rpt report crashes PTW Updated: Tuesday, December 10, 2019 View all Equipment Modeling (30 articles) Zero Sequence Impedance in Cables Updated: Monday, April 30, 2018 zero sequence impedance cable equation formula library r x Transformer Typical X/R Friday, January 6, 2017 Induction Motor Default starting PF and LRA Updated: Monday, March 13, 2017 Synchronous Condenser Modeling Information Updated: Monday, March 13, 2017 Modeling High-Leg (Open Delta) Transformer View all DAPPER (Demand Load) (3 articles) Demand Load Library (Add Rows) Updated: Wednesday, January 13, 2016 How do I resolve an Isolated Branch error message? How are the Connected Loads calculated for a group of loads? View all DAPPER (Load Flow) (12 articles) Parallel Utilities not evenly shared in Load Flow Updated: Wednesday, July 13, 2016 Why is the PF very low in running the Demand Load Study when a Capacitor is added to the system? Initial Voltage for Utility or Swing Bus Generator in Short Circuit Study Initial Voltage for Utility or Swing Bus Generator for Load Flow Study How do I resolve a diverging Solution in the load flow study? View all DAPPER (Short Circuit) (11 articles) SLG Fault current flowing back to Primary of the transformer with no load Tuesday, September 8, 2020 slg primary transformer no load secondary Current Limiting Protective Devices and its effects on Fault Calculations Why is the calculated SLG fault higher than the calculated 3phase fault? The generator manufacturer says my generator will only put out so much SLG fault current (8.3kA) but PTW calculates a much higher SLG current, why? SLG Current Calculations Updated: Wednesday, February 15, 2017 View all CAPTOR (TCC) (22 articles) TCC Datablock Font Global Change Monday, July 10, 2017 tcc datablock global change Everytime I open or save TCC, PTW run study in the background (Solution) Tuesday, June 7, 2016 CT Scaling in Relays Updated: Monday, November 30, 2015 What is the difference between the time multiplier and time adder setting on relays under the "Selected Device Settings" and the "Adder Shifter Test Points"? Updated: Monday, November 30, 2015 Simulate LSIG breaker using "Function" in SKM Updated: Monday, November 30, 2015 View all Arc Flash Evaluation (45 articles) Arc Flash Keyword Table Access to an unnamed file was denied” Thursday, March 28, 2024 How to set the bus bar gaps for EPRI in Arc flash Updated: Wednesday, October 5, 2022 epri gap Equipment Defaults Thursday, September 22, 2022 Arc Flash Custom Label Slow / Frozen Updated: Tuesday, October 29, 2019 not working arc flash custom label freeze slow Discussion regarding Working Distance and Flash Boundary Updated: Wednesday, September 25, 2019 View all Equipment Evaluation (4 articles) Equipment Evaluation using UBSC results Equipment Evaluation Buses not Showing Up in Study Updated: Monday, April 18, 2016 Why components are not showing up in Equipment Evaluation Updated: Thursday, December 29, 2016 What is the purpose of the Equipment Evaluation Study module? View all Cable Ampacity (4 articles) Error - Layer sizes are out of tolerance! Updated: Wednesday, July 12, 2017 cable layer cable tolerance cable physical layer size cable ampacity error U, V, and Y Constants for PVC Conduits in Cable Ampacity Updated: Thursday, July 13, 2017 cable ampacity constants pvc conduit Cable Ampacity - Triplexed Cables Monday, January 23, 2017 cable ampacity triplex triplexed cables detail 7 detail 8 equilateral Rdc value for cables Updated: Wednesday, July 12, 2017 View all A_Fault (ANSI) (3 articles) Comparison ANSI and IEC 909 Wednesday, August 21, 2019 Motor multiplying factor using ANSI C37 vs IEEE Red Book Updated: Tuesday, July 16, 2019 What is the difference between a Comprehensive Study and a ANSI study? Updated: Monday, May 15, 2023 View all IEC 60909 Fault (2 articles) IEC 909 Loop/Meshed Definition Power Station Unit View all IEC 61363 Fault (2 articles) IEC 363 Hand Calculations Calculation of current at time T0 View all TMS (Transient Motor Starting) (5 articles) Difference between Series Resistance vs. Liquid Resistance Starter (General) Formula used to calculate typical load exponential data Motor unable to start in TMS Why is the TMS result differnt between using series resistance and Liquid Series...